Refund policy

Because many of our items are made or personalised specifically for you, our return policy works a little differently from a typical store. Please read this before you order.

WHAT WE ALWAYS FIX

If your order arrives damaged, defective, or wrong (wrong photo, wrong design, wrong item), message us on WhatsApp at {phone} within 3 days of delivery, with a photo of the problem. We will remake it or refund you in full — no arguments.

PERSONALISED ITEMS

Items made with your own photo or a custom design cannot be returned or exchanged for a simple change of mind, because they cannot be resold to anyone else. This is standard for personalised goods everywhere.

Before we make a personalised item, we check that your photo will print clearly. If we think it won't, we message you first so you can send a better one. If you approve a photo we've flagged as unclear, we can't offer a refund for its print quality afterwards — this is exactly why we check first.

READY-MADE / NON-PERSONALISED ITEMS

For any item that is not personalised, you may request a return within 3 days of delivery if it is unused, unworn, and in its original packaging. Message us on WhatsApp at {phone} to start a return.

CANCELLATIONS

You can cancel any order free of charge before we begin making it — usually within a few hours of ordering. Once production has started on a personalised item, it cannot be cancelled, since it is already made for you specifically.

REFUND TIMING

Approved refunds are processed within 5–7 working days to your original payment method. Cash on Delivery refunds are made via bank transfer or UPI — we'll ask for your details when we confirm the refund.

QUESTIONS

WhatsApp us at {phone} or email {email} — we reply personally, usually within a few hours.